Strategic Account Manager

🤓 Lengow, an intelligent and automated e-commerce platform :

Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow’s comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

The Account Management team consists of 10 people, and is part of the Revenue organisation. 

The Account Managers’ main priorities center on driving revenue growth through upsell and cross-sell of new products and services and manage retention targets through successful renewal, and managing downsell and churn. The Account Manager owns the accountability for Net Revenue Retention (NRR).

Through creative and proactive positioning within the accounts, AMs will lead strategic account planning, identifying growth opportunities, proactively positioning products and services during onsite and online meetings, and grow executive relationships to ensure an ever increasing lifetime value.

Our vision is to accompany customers throughout their customer journey, ensuring Lengow’s products and services, current and future, are proactively presented to the customer to contribute to their ecommerce revenue success. 

⌨️ Your main tasks would be as follows :

• Own the commercial relationship with your portfolio, acting as the client’s point of contact for all contract-related matters.
• Drive revenue growth by managing renewals, expansions, cross-sells, and upsells.
• Proactively minimize down sell and churn through early risk detection and action.
• Deliver accurate revenue forecasting across renewals, expansions, and potential risks.
• Build and maintain strong executive relationships and perform contact mapping to engage multiple stakeholders within the customer organization.
• Lead negotiations and contract management to maximize Net Revenue Retention.
• Partner with CSMs to align on customer health insights and retention strategies.

🪜 Hiring Process :

• Phone call with Alexandre our Talent Acquisition Manager
• Interview with Julie, Head of AM
• Business case with Julie and a member of the Revenue team.
• Culture itw with Sophie, CRO
• Offer letter

Requirements

🏹 We are looking for someone with the following experience and skills:

Core Competencies

• Strong analytical skills to manage revenue forecasting and portfolio performance.
• Excellent communication and negotiation skills, able to engage at executive level.
• Resilience and result-driven mindset, with proven ability to handle challenging situations.
• Commercial orientation with the ability to identify and pursue revenue opportunities.

Expertise

• Experience in managing renewals, upsells, cross-sells, and expansions within SaaS or account management.
• Solid knowledge of contract management and legal/commercial processes.
• Ability to perform contact mapping and build multithreaded relationships within client organizations.
• Skilled at collaborating with cross-functional teams (CSM, Product, Legal, Professional Services) to deliver customer and business outcomes.

Track Record

• Demonstrated history of achieving or exceeding revenue targets by converting customer objectives into commercial opportunities.
• Proven success in driving portfolio growth while minimizing churn and downsell.

Benefits

✨ Joining Lengow is also an opportunity to benefit from many advantages :

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance.
• 3 Remote days per week
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets.
• Remote allowances
• Weekly Happy Break on Thursday Evening at the office with food and beverage

Specific benefits may vary depending on your country of employment (France or Spain).