VP CLIENT I Saas Martech I 80-110K€ + BSPCE I Flex remote Europe

THE COMPANY: International scale-up specializing in influencer marketing

• Leverages cutting-edge data and AI technologies to optimize marketing performance across all major social platforms (Instagram, TikTok, YouTube…).
• Certified mission-driven company , part of a leading European tech group, combining high-growth ambition with responsible, impact-focused values.
• Headquartered in Paris, with a hybrid and remote-first culture and presence in multiple countrie

MISSION: Lead structure, and coach a multi-country team of 12+ professionals across Customer Success, Key Account Management, and Support.

• Define and deploy client success strategies across onboarding, adoption, upsell, QBRs, and retention.
• Build trusted, long-term relationships with key client stakeholders (including C-level).
• Optimize processes, success metrics, and reporting frameworks to scale client experience operations efficiently.
• Identify upsell and cross-sell opportunities and proactively manage risk and churn indicators.
• Serve as the voice of the client internally, collaborating with Product, Marketing, and Sales teams

PROFILE : VP CSM / Client

• 8+ years’ experience in client-facing roles within SaaS, Martech, or digital B2B services.
• Proven leadership of large Customer Success / Account Management teams (10+ people).
• Strong operational and strategic abilities : process optimization, data-driven decision making, and account growth strategies.
• Fluent in English
• Comfortable managing executive client relationships across international markets.
• Experience with CRM/CS tools (Salesforce, Planhat, Modjo, or equivalent).
• Interest for the influencer marketing, social media, and data-driven marketing sectors.

• Spanish, Italian or French a strong plus

DETAILS :

• Location: Paris (hybrid remote)
• Salary: €90-110K (fixed + bonus)
• Perks: Flexible remote policy, international environment, meaningful mission

PROCESS OF RECRUTMENT : [email protected]

• Video intro with Talent Acquisition
• Interview with Head of Client Experience
• Case study + business discussion
• Final conversation with the executive team